Ducks Quack, Eagles-A story must to read

Exceptional Customer Service

No one can make you serve customers well. That's because great service
is a choice.

Harvey Mackay, tells a wonderful story about a cab driver that proved
this point.

He was waiting in line for a ride at the airport. When a cab pulled
up, the first thing Harvey noticed was that the taxi was polished to a
bright shine. Smartly dressed in a white shirt, black tie, and freshly
pressed black slacks, the cab driver jumped out and rounded the car to
open the back passenger door for Harvey.

He handed my friend a laminated card and said:

"I'm Wally, your driver. While I'm loading your bags in the trunk I'd
like you to read my mission statement."

Taken aback, Harvey read the card. It said:

Wally's Mission Statement:

To get my customers to their destination in the quickest, safest and
cheapest way possible in a friendly environment.

This blew Harvey away. Especially when he noticed that the inside of
the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, "Would you like a cup of
coffee? I have a thermos of regular and one of decaf.."

My friend said jokingly, "No, I'd prefer a soft drink."

Wally smiled and said, "No problem. I have a cooler up front with
regular and Diet Coke, water and orange juice."

Almost stuttering, Harvey said, "I'll take a Diet Coke."

Handing him his drink, Wally said, "If you'd like something to read, I
have The Wall Street Journal, Time, Sports Illustrated and USA Today."

As they were pulling away, Wally handed my friend another laminated
card. "These are the stations I get and the music they play, if you'd
like to listen to the radio."

And as if that weren't enough, Wally told Harvey that he had the air
conditioning on and asked if the temperature was comfortable for him.
Then he advised Harvey of the best route to his destination for that
time of day. He also let him know that he'd be happy to chat and tell
him about some of the sights or, if Harvey preferred, to leave him
with his own thoughts.

"Tell me, Wally," my amazed friend asked the driver, "have you always
served customers like this?"

Wally smiled into the rear view mirror. "No, not always. In fact, it's
only been in the last two years. My first five years driving, I spent
most of my time complaining like all the rest of the cabbies do. Then
I heard the personal growth guru, Wayne Dyer, on the radio one day.

He had just written a book called You'll See It When You Believe It.

Dyer said that if you get up in the morning expecting to have a bad
day, you'll rarely disappointyourself. He said,

'Stop complaining! Differentiate yourself from your competition. Don't
be a duck. Be an eagle. Ducks quack and complain. Eagles soar above
the crowd.'"

"That hit me right between the eyes," said Wally. "Dyer was really
talking about me. I was always quacking and mplaining, so I decided to
change my attitude and become an eagle. I looked around at the other
cabs and their drivers. The cabs were dirty, the drivers were
unfriendly, and the customers were unhappy. So I decided to make some
changes. I put in a few at a time. When my customers responded well, I
did more."

"I take it that has paid off for you," Harvey said.
"It sure has," Wally replied. "My first year as an eagle, I doubled my
income from the previous year. This year I'll probably quadruple it.
You were lucky to get me today. I don't sit at cabstands anymore. My
customers call me for appointments on my cell phone or leave a message
on my answering machine. If I can't pick them up myself, I get a
reliable cabbie friend to do it and I take a piece of the action."

Wally was phenomenal. He was running a limo service out of a Yellow
Cab.
I've probably told that story to more than fifty cab drivers over the
years, and only two took the idea and ran with it.. Whenever I go to
their cities, I give them a call. The rest of the drivers quacked like
ducks and told me all the reasons they couldn't do any of what I was
suggesting.

Wally the Cab Driver made a different choice. He decided to stop
quacking like ducks and start soaring like eagles.

Eco Tourism-Thenmala

                            Ecotourism

Tourism we are aware...what about Ecotourism??

Ecological tourism, is a form of tourism that appeals to ecologically and socially conscious individuals. Generally speaking, ecotourism focuses on volunteering, personal growth, and learning new ways to live on the planet.

Eco-tourism is derived from two words - 'Ecosystem' & 'Tourism'. Together it is made Eco-tourism.

How about in India

In India places like Ladakh,Amboli,Karwar and Andaman and Nicobar Islands has been rated as ECO DESTINATIONS

Apart from these natural destinations also in south india we are having a planned ecotourism destination in kerala named as "Thenmala". 

Located between kerala and tamilnadu border this newly created destination has already started pulling people from all parts of Tamilandu and kerala.

First of its kind this spot has sculpture garden,Leisure zone,Musical dancing fountain, and culture zone as its attractions.

Accomodation facilities are available plenty in and around thenmala at an affordable cost and bookings for the same can be done through kerala tourism also.

Further Details of the same can be fetched in http://www.thenmalaecotourism.com/

Only because of people like them, the world is still alive

The thing is.... there is a family. Parents are doctors...and they had a son named jithenthran.

On 09/24/2008, he took his father's bike for seeing his friend and while return he met with an accident.

The people who are there know him and admitted him at chengelpattu hospital. Then they informed his parents and they took him to Teynampet Apollo hospital.
There the doctors examined him and said that his brain has lost all his senses and there is no way to give him life. Without controlling the sadness the parents understood the fact and they decided to donate his organs to the people.

First, his eyes were given to Sankara nethralaya, then his kidney was given to Apollo hospital for transplantation and atlast here comes the final everheard miracle. They decided to give his heart to a 6 year old boy who needs it. So they verified and at last found that the boy is struggling for life at Cherians heart foundation, Chennai.

But within 30mins that heart should be transplanted; They need to go 20kms and in Chennai traffic and doubted whether it will happen. Then the doctors called traffic police and asked their help and they prepared the ambulance with A/C. So fastly they removed the heart from their son and kept in an ice box and runned towards the ambulance.


When they came out the boy's father saw that ice box and cried like anything. The doctor who carried tht box ran like anything that he didn't even see the ambulance which is waiting outside and he entered the police car which was waiting. He said to the person to just go to Cherian hospital soon. The person who was standing near the car was the Assistant Commissioner and he without seeing his status and jumped to drivers seat and drove the car with full speed.

Every signal traffic got alert and left way for this car and at last within 15mins the heart was given to the doctors in Cherian hospital and it was transplanted to the small boy. Really heart touching....

Do u know the meaning of the name of the boy who died....

His name is Jithenthran - a person who will steal other's heart..............Yes , now he has stole everyone's heart.....

Really ... hats off to the parents ...
More info about this can be found in www.google.com itself .